More Frequently Asked Questions
- Is there a resource that helps to compare what I did in my in-person classroom with
a remote classroom?
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Yes, it is possible to create similar activities in a different learning environment. Please review our Keep Teaching: From F2F to Remote Teaching Guide.
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- I am not sure where to begin. Is there one resource you would recommend?
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Yes, eCampus has created a one-page document that covers all of the essential elements to get started.
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- I often use library resources in my courses. Are there any online options?
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Yes, the library has prepared a Working with the Library Online Guide that outlines the variety of online resources available.
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- What are the video creation and editing tools available to me?
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Canvas Studio is an easy-to-use video creation and editing tool found directly in Canvas. It also has built-in captioning capabilities. You can use it to create a video and embed it in a Canvas announcement, assignment, discussion or quiz.
You can always record yourself or your current class session on Zoom and share the link. If you're sharing the video with your current class, you can share the link as is. If you know you'd like to reuse your video, we highly recommend recording your lecture outside of the class meeting so private student information won't be accidentally shared.Camtasia, a powerful video creating and editing tool, that is free for current 菠菜网lol正规平台 faculty and staff. It does have a lot of features and takes time to learn, but can lead to higher quality and reusable video content.
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- Is there any type of checklist I can review as I prepare my first online course?
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Yes, when typically designing an online course, we follow Quality Matters standards. Quality Matters has developed a checklist specifically for Emergency Remote Instruction that notes essential components to include.
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- There are many tools eCampus provides for our campus. What is the security and accessibility
regarding these tools?
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Software applications that eCampus supports have underdone security and accessibility reviews and adherence prior to our campus's adoption.
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Canvas
- My course did not use Canvas before, where can I find it?
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You can access your Canvas course by logging into 菠菜网lol正规平台 Canvas at http://sjsu.instructure.com/. You will use your 菠菜网lol正规平台One credentials to log in. The course will appear on your dashboard and/or course list.
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- I have never taught online before, how do I get started?
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There are many online resources available on the eCampus website. There are also course templates that can get added into your course. In addition, instructional designers are available to meet with you and provide guidance. You can use the online course checklist to view if you course has the different components mentioned and make updates as needed.
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- Is there an example of a well-designed online course?
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Yes, there is a course template available that reflects recommended course design. Please contact eCampus for additional examples.
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- How do I upload course materials/lecture slides/class notes online?
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Within the Canvas course, there is a section called Files. You can upload all different types of files in this space. In addition, you can create folders to organize files. Note: You can also add files that are unpublished, which means they would only be visible to you.
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- I would like my students to submit a file online. How is this done?
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You can have students submit their work online by creating an assignment. The assignment feature will allow you to add a description, number of points, and a due date. The Canvas assignment guide will walk through these steps. The assignment can also have Turnitin enabled.
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- I often had engaging discussions in my course. What are my online options?
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Canvas has a built in discussion tool. This tool allows students to post and respond to each other. This can be graded or ungraded. You are able to view and respond to all discussion posts. These posts can take the form of text only, text and images, and video. Visit the Canvas discussion guide to learn more.
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- I typically have my students complete hand-written quizzes and midterms. What are
my online options?
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You still have the same quiz/midterm questions, but you will add them into the Canvas Quiz tool. You will enable the file upload option, so students can write out their response and take a picture of it. This file then gets uploaded to the quiz.
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- How do I grade online?
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When students submit a document online, it appears in SpeedGrader. You can grade assignments online using SpeedGrader and the online Gradebook to provide timely feedback.
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- Can I assign students into groups for assignments, discussions, etc.?
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Yes, you can set up groups for students. These groups provide spaces, where students can collaborate on group projects and assignments. View the Canvas Guide to learn how to set up groups.
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- How do I import course content on Canvas?
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You may use the import content option to copy the entire course or specific components from one course to another. To copy content, go to the Settings section of the course (located on the left hand navigation) you would like content to be copied into and click the Import Content into this Course button. You can now search the course you want to copy content from and select the content to be copied.
Please review the Course Import Tutorial for detailed steps.
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- Students are not able to view my course on Canvas. How do I publish my course?
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Students will be able to view your course in their Canvas student accounts only if the course has been published. To publish a course, you can click on the Course Setup Checklist button on the home page and click the Publish Course link.
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- My courses list is too cluttered. How can I hide some of the courses?
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Hover your mouse over Courses in the upper left corner in Canvas. This will show a list of courses that you are teaching (or have taught). Within the menu, click on Customize. By deselecting a check mark by a course, the course will become hidden from the My Courses section.
**Note: The courses will only be hidden from view. You can still access the hidden courses after checking it back in.
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Respondus LockDown Browser
- What is Respondus Lockdown Browser? Respondus Monitor?
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Respondus LockDown Browser is a custom browser that locks down the testing environment within the common learning management systems like Canvas. When students use Respondus LockDown Browser, they are unable to print, copy, go to another URL, or access other applications. Respondus Monitor is a companion product for Respondus LockDown Browser that protects the integrity of non-proctored, online exams. Students use their own computer and a webcam to record assessment sessions, all without leaving the learning management system.
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- How do I setup a quiz with Respondus LockDown Browser enabled?
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After you have created a quiz, click on the Edit Quiz button (pencil icon). Different quiz options should now appear on your screen. Click on Restrict this quiz checkbox. Now, select the Require Respondus LockDown Browser checkbox. Click on the Save button after making these changes. Publish your quiz to make it accessible to students.
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- How do students download Respondus Lockdown Browser?
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Students can download San Jose State's Respondus LockDown Browser via the following link: http://download.respondus.com/lockdown/download.php?id=967937270. After downloading the software, they will need to locate and open the Browser to begin the exam that requires it as displayed in the Student Guide on Taking a Quiz in Canvas using Respondus LockDown Browser.
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- What are the system requirements for students to use Respondus LockDown Browser?
- Can students upload a file when Respondus Lockdown Browser is enabled?
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Since Respondus Lockdown Browser locks the browser, students will need to take a picture of their work and then connect their devices to the computer using a cord. This will allow them to select the file from the device as your online file submission. Alternatively, you can have students submit the document in a separate Canvas assignment.
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Zoom
- How to set up my Zoom account for the first time?
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Your zoom account is automatically created at the time of your 菠菜网lol正规平台 account creation. All you have to do is to activate it by going to http://sjsu.zoom.us/ and clicking 'Sign in'. Enter your 菠菜网lol正规平台One credentials when prompted and your account is all set.
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- How do I log into Zoom?
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Zoom is available for all 菠菜网lol正规平台 faculty, staff, and students. You can log in using your 菠菜网lol正规平台One credentials by visiting http://sjsu.zoom.us/.
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- How do I host or join a Zoom meeting?
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To host a zoom meeting, go to http://sjsu.zoom.us and click 'Host' button. This will launch the zoom application that is installed on your computer (If the app is not yet installed, it will prompt to download the app) and the meeting will be started in the app. Every meeting has a unique 9 digit meeting ID with which the participants can join the meeting.
On the other hand, if you want to join a meeting as a participant, go to http://sjsu.zoom.us, and you will be asked to enter the 'Meeting ID'. For more info on this, please visit our Zoom page.
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- How can I schedule a Zoom meeting?
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To schedule a Zoom meeting, go to http://sjsu.zoom.us and click 'Sign In'. Enter your credentials when prompted and you will see the your zoom profile page. Click 'Schedule a meeting' option. For more info, please visit the Zoom page.
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- How do I invite my class to a Zoom session?
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We recommend creating your Zoom session when logged into Canvas. On the left navigation menu of the Canvas course, a Zoom link appears. If you click on this, you can create a Zoom session. When the session is created, it will (1) send a Canvas inbox message to all students with the meeting details. This information also gets forwarded out to the email linked to Canvas, (2) adds the session on the Canvas course calendar, and (3) adds the session in the students' To Do list.
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- How do I share my screen, such as a PowerPoint or other file, in Zoom?
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When in the Zoom session and option appears to Share Content. A selection menu appears, where you can choose to share your desktop, browser, or a specific application, such as PowerPoint. The file need to be open in order for it to appear as a share option. This Zoom share content video walks thought the steps.
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- I tried to access Zoom from Canvas and encountered an error. Can you help?
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Yes, there are a few steps to complete to resolve the issue. First, if you have never used Zoom before, please log into Zoom outside of Canvas at least once: http://sjsu.zoom.us/. Next, review your Canvas settings and make sure you have your 菠菜网lol正规平台 email set as your default email.
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- Are my students familiar with Zoom? Are there any resources for them?
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Yes, there is a brief guide [pdf] that walks students through the steps of joining a session along with the interface Zoom. In addition, there is a Zoom Student Tip Sheet that can get shared with your students.
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- How do I view my students in Zoom?
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When in Zoom, there are two options to view your students: Speaker View and Gallery Video. To review these options, view the How to View Your Students in Zoom [pdf] guide.
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- Are Zoom meetings secure?
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It is important to consider the security implications of the Zoom meetings you set up. For details please visit Securing Zoom Meetings at 菠菜网lol正规平台.
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Zoom Recordings
- How do I record a Zoom meeting and share the recording with students?
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Once you enter your Zoom session, on the toolbar a Record button appears. Clicking on the button will start the recording. The recording when conclude when you click the button to stop it or end the Zoom session. Shortly after the conclusion of the session, you will receive an email with the link for the recording. This link can then get posted in your Canvas course.
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- Where can I find my Zoom recordings?
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First, log in to Zoom by visiting http://sjsu.zoom.us/ and locate your recordings by clicking on the My Recordings on the left-hand navigation menu.
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- Do I have to delete my Zoom recordings every semester?
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If your recordings contain any student data (name, voice, image, student ID, email, etc.) you must delete the recording at the end of the semester. If the recordings do not contain student data, you may keep them in the cloud though storage capacity may be limited in the future.
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- How can I restrict access to a Zoom Cloud Recording?
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Zoom cloud recordings have options available to limit access. These features appear under the Share link of the recording.
- Set an expiration date for the link. Prior to sharing the link with the class, add an expiration date.
- Enable a passcode. Add/change the passcode to limit access to the recording. For example, updating the passcode after finals.
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- As an attendee, how will I know the Zoom session is recording?
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Upon joining a Zoom session, a pop-up will appear indicating the session is recording and you will need to provide consent. If consent is not provided, you will leave the session.
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Camtasia and Snagit
- How can I request a license key to install Camtasia and/or Snagit?
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You may request a license key by filling out the Camtasia request form. You will receive an e-mail within one (1) business day of submitting a request containing information about the product, installation procedure, and license key.
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- I typically show a PowerPoint during my session. I have heard I can use Camtasia to
record this. How would I get started?
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We have developed a guide called 10 Steps to turn your PowerPoint into a lecture video using Camtasia [pdf]. After completing these steps, you will be ready to record your video. We have also developed a brief video tutorial that walks through the steps.
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- Can I install Camtasia and/or Snagit on my home computer?
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Yes! You may install either software on your personal computer. The contract signed includes a Home Use Program (HUP) for current 菠菜网lol正规平台 faculty and staff.
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- My department has hired a Student Assistant that we would like to work on Camtasia
videos. Can our Student Assistant use Camtasia?
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The Student Assistant is allowed to use Camtasia so long that it is on a computer purchased by 菠菜网lol正规平台 (e.g., The Mathematics Department purchased a laptop with Camtasia/Snagit installed so that the Student Assistant may work on projects).
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- Are there any differences between Camtasia Studio (Windows) and Camtasia for Mac?
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Although TechSmith is currently working on bringing both Camtasia Studio (Windows) and Camtasia for Mac to similar features, currently there are several differences which can be found on the Camtasia Windows vs Mac document [pdf].
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Accessibility
- What captioning options are availability for media I create?
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1. For videos faculty and students create, they can upload the file to Canvas Studio. Then, they will click on a button to request captions. Once the captions are ready, review and edit as needed, and then publish. The captioned media then gets added to courses.
2. For videos faculty and students create, faculty and students can upload to YouTube with auto-captions. Once auto-generated, review the captions and update as needed.
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- What captioning options are available during a Zoom session?
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For a live Zoom session, we have the CC feature enabled, so a captioner can easily join the session and provide real-time support.
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- I just held a Zoom session. How do I caption the recording file?
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For a cloud-recorded Zoom session, a transcript file is generated. Review the file for accuracy and make necessary changes.
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NameCoach
- What is NameCoach?
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NameCoach is a tool designed to help instructors and students learn how to pronounce the names of the people in their classes and use their gender pronouns. Use NameCoach to record your own name and to listen to name recordings made by others.
Once you record your name, the recording is available via the NameCoach tool in all courses. By enabling instructors to easily and more accurately learn student names and pronouns, NameCoach can help instructors build better rapport in the classroom, bolstering students’ sense of belonging.
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- How do I record my name and view my students' name recordings?
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You can access NameCoach in the Global Navigation bar Account tab in Canvas or in any Canvas course that you're enrolled in. You can also access your NameCoach profile at in one.taogoods.net.
This 4 minute video demonstrates how to use NameCoach to record your name and view your students' name recordings.
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- How do I add NameCoach to my email signature?
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This 3 minute video demonstrates how to add NameCoach recording to your email signature. Using this feature means every email you send will include a button to hear your name pronunciation. First, access your NameCoach profile on one.taogoods.net.
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Adobe Creative Cloud
- How can I get access to the Adobe Creative Cloud software?
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菠菜网lol正规平台 offers the Adobe CC, a bundle of sophisticated Adobe apps free of cost to its students, faculty, staff and administrators. It is meant to be used for the 菠菜网lol正规平台-related activities and not for personal/commercial use.
Faculty, staff & administrators: To install Adobe CC on a campus computer, contact your ITS Desktop Support Contact. To install the software on a personal computer, please fill out this Adobe Employee Request form. **Note: Only to actively employed faculty, staff and administrators are eligible to get the software.
Students: To request access, please fill out the Adobe Student Request form. **Note: Only currently enrolled 菠菜网lol正规平台 students during the given semester are eligible to receive access.
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- How to install the Adobe software and getting started with it?
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Once you get the confirmation email, kindly follow the steps mentioned in the guide: Adobe Installation [pdf] to install the software and to start using it. Please email us on ecampus@taogoods.net if you run into trouble.
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- What to do if you see 'Start Trial' or purchase option inside the Adobe CC?
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If you see trial, then your Adobe CC is running on your personal 菠菜网lol正规平台 account and not on the free enterprise account. If so, logout of the your account and login with the enterprise account by following the steps after step 4 mentioned in the Adobe Install Guide [pdf].
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Qualtrics
- How do I embed a Qualtrics Survey on a Canvas Page?
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Please review the Embedding Qualtrics in a Canvas Page guide [pdf] for a step-by-step tutorial on how to embed your survey in your Canvas course.
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- How can I share and collaborate my survey with other users?
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Log into Qualtrics by visiting http://sjsu.qualtrics.com and click on the 'Projects' button in the upper right corner. Locate the survey you wish to collaborate on and click on the Collaborate button on the lower right side of the screen.
Type in the e-mail addresses of the user(s) you would like to share the survey with. Once you enter the e-mail address in the box provided, click on Add. Next, you can select the options you want to share with that particular user. A number of access options will appear to grant to that user. Once you have selected how much access to give to a user, click Save.
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- How do I view the results of my survey?
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Once logged in Qualtrics, click on the View Results tab. You may download survey results in either Excel, Word, or PDF formats. Settings to rearrange or reorder/sort rows/columns of data in results are also available.
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- How do I distribute a survey in Qualtrics?
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Once logged in Qualtrics, click on the Distribute Survey tab. The various options are copying survey link and posting in public web pages, social media sites. Alternatively, you may email the survey link to the participants by clicking on the Email survey option.
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iClicker and Poll Everywhere
- How soon should I request to use iClicker in my classroom?
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iClicker request should be submitted 2-3 weeks prior to the semester starting to ensure that there is enough time to set up your account, create your course, and add instructional links in your Canvas course.
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- I have over 200 students registered for my course and I plan to use the iClicker mobile
application, so they do not need to use remote clickers. Do I need to purchase anything?
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No! eCampus has a site license available to deploy to your students if you plan to use iClicker in your classroom at no cost.
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- I use Canvas to keep track of student grades. Can I integrate graded iClicker sessions
into Canvas without having to manually entering scores?
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Yes, you can sync your scores to Canvas. Please contact eCampus@taogoods.net for more information.
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- How does iClicker compare to Poll Everywhere?
Integrating Publisher Database In Canvas
- Can I integrate my course with any publisher's database like McGraw-Hill Connect?
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Yes, Canvas can be integrated with products like: McGraw-Hill Connect, Macmillan Education, Cengage Learning MindTap, and Pearson's MyLab & Mastering.
Please visit the eCampus Integrating Publisher Tools page for more information.
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Studio
- What file formats does Studio support?
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Studio supports MP4 & H.264 video playback.
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- Supported Video Formats
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• flv – Flash Video
• asf – Windows Media
• qt – Apple QuickTime
• mov – Apple QuickTime
• mpg – Digital Video Format
• mpeg – Digital Video Format
• avi – Digital Video Format
• m4v – Digital Video Format
• wmv – Windows Media
• mp4 – Digital Video Format
• 3gp – Multimedia Mobile Format
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- Supported Audio Formats
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Studio will accept the following audio files for playback:
• mp3 – Digital Audio Format
• wma – Windows Media Audio
• wav – Waveform Audio File Format
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- Why did my video upload fail?
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There are a few common things that cause uploaded videos to fail processing:
- Your QuickTime file has external references. QuickTime allows you to edit videos, including adding pieces of separate video files. Unfortunately, saving from QuickTime merely references pieces of separate videos, which means that they’re not included in the file that’s uploaded.
- Your video file contains a portion of either audio or video that is not supported.
- Your video file is corrupt or its format is unidentifiable and doesn’t match the file extension.
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- As an instructor, when grading an Studio assignment submission, why don't I see a
comment option?
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This is related to your browser and computer screen size. One tip: If you are zoomed into 100%, try adjusting it to 90%.
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- Can students download Studio videos?
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When linking a Canvas Studio video in a course, there is a setting that can get enabled to allow videos to get downloaded.
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Additional Resources
- Are additional resources available for teaching remotely?
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Google has created a Teach From Anywhere resource website. Organized in FAQ format, the site is a collection of useful information and tools to help faculty teach from home.
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If you did not find an answer to your question, email us at ecampus@taogoods.net.